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Lone Stars FAQS
Membership
How do I join Lone Stars?
You just need to purchase one of the three special Lone Stars Packs:
What are the costs of membership?
There is no joining fee.
You just need to purchase the one of the special sign-up six-packs.
By becoming a member of Lone Stars, you commit to purchasing one six-pack of your choice in each of April and October each year. Everything else is entirely up to you.
What wines are included in the curated packs?
Every six months we will offer up to four choices of six pack ranging from budget to premium.
The budget option will likely include wines from Lone Star Creek recent releases. Other options could include vertical wine selections and wines from our Stable collection.
How do I access member pricing in the online shop?
After you have joined Lone Stars you will automatically receive 10% on all future packs.
Please note, the curated packs will already be discounted so there won’t be any further discount on these packs.
Is my Credit Card information stored securely?
Yes, you authorise Squareup to store your credit card details on our behalf when you make your first order.
We do not have access to your information.
Do I have to pay for shipping?
Free delivery of six-packs, or more, is included to most capital cities (excluding Hobart, Perth & Darwin).
For our Hobart, Perth, Darwin and regional Australia members, you will have the option to pay a flat-rate for each product in your cart. Sometimes the Australia Post option is cheaper, so choose that one when you are checking out!
Can my friends join Lone Stars?
Of course! We love new members. Please direct them to lonestarcreek.com.au/lone-stars-membership/ where they can find out all about becoming a member.
We greatly appreciate referred members. Let us know if a friend does join and we’ll send you a two-bottle gift pack of our wines.
How do I opt out?
You can opt out at any time after receiving the first curated pack of your membership, and up to one month prior to any future scheduled release.
If Lone Stars is not quite for you, please send us an email to hello@lonestarcreek.com.au and we will cancel your membership and instruct Squareup to destroy your credit card information.
Accommodation
How do I get the discounted price for accommodation?
Our accommodation is generally booked through Airbnb. To receive the member special rates, however, you need to contact us at hello@lonestarcreek.com.au to make a reservation.
We will check availability and confirm your reservation by return mail and block the days out on our Airbnb calendar.
Bookings are subject to all conditions on our Airbnb listing.
This means:
- Payment is required upon confirmation of the booking. We will provide bank account details at the time of booking.
- Our cancellation policy on Airbnb provides for a full refund in the case of cancellation up to two days prior to the booking date
- All other Airbnb terms and conditions apply.
Is there a minimum stay at Vine Cottage?
Yes, there is a two-night minimum stay.
What are the accommodation discounts?
You save the Airbnb booking fee.
The two-night minimum stay will receive a 20% discount to the standard rate (currently $210 per night).
Three-night stays receive 33% discount to the standard rates (three nights for the cost of two).
Longer stays are subject to negotiation and generally well below the standard rates.
Is the cleaning fee charged to member guests?
Yes. The cleaning fee of $50 is unavoidable, but is only charged once per stay.
lone Star lamb
Who can participate in the lamb offer?
This offer is only available to members able to collect from the vineyard or in Metro Melbourne (where refrigerated delivery can be arranged).
What is the lamb offer?
Our lambs are bred and reared on Lone Star Creek Vineyard. Once a year, the lambs are culled to prevent over grazing and preserve the sustainability of the flock and our land.
The “lambs” are about one year old and may technically be classed as two tooth if the first teeth have started to show. This makes no difference to the class of the meat.
Lamb is sold as whole sides on a carcass weight basis. (This is the standard way of selling bulk lamb. In addition to the meat, offcuts of fat & meat, offal, neck, etc. are included. Offcuts are around 15% of the total carcass weight.)
The meat is butchered by a local butcher in the Upper Yarra Valley.
All meat is LPA certified and abattoir stamped.
When is the lamb offer?
Our annual lamb sale generally takes place in the second half of October.
Can any member purchase our lamb?
Yes, if you are eligible, any member may apply on a first come first served basis and provided the meat can be collected safely by the member.
We do not have refrigerated delivery facilities, so all orders are subject to confirmation based on pickup commitments. This may exclude some members.
How will I pay for the lamb?
We will notify you and charge your credit card prior to collection.
What are the delivery/ collection arrangements?
We can offer refrigerated delivery to Metro Melbourne (for a charge).
However, our preference is to arrange collection with members. And what better excuse to visit us in the beautiful Upper Yarra Valley?